01Applicant registration fee refund
If an applicant is unable to secure a job within 6 months of registering on our platform and actively utilizing it, a full refund of the registration fee will be provided upon request.
02Employer subscription refund
If an employer, actively engaging with our database and services for 1 year, fails to find suitable candidates, they are eligible for a full refund of the subscription fees upon formal request.
03Refund procedure
Applicants or employers seeking a refund must formally request it through our support system within 7 days of the refund eligibility period ending. Evidence of engagement with the platform may be required.
04Refund processing time
Once the refund request is approved, refunds will be processed within 21 business days.
05Non-refundable conditions
Refunds are not applicable in cases where the applicant or employer has violated the terms of service, engaged in fraudulent activities, or if the reason for not securing a job or finding suitable candidates is due to reasons beyond the platform’s control.
06Communication
Any updates or changes to the refund policy will be communicated to users via email or on the website.